From: Carolanne Chouteau, Public Services Coordinator, Rock Island Public Library Southwest, Rock Island, IL To: Angela Campbell , and, Jana Feyen, Operations Manager, Quad Cities District  Just wanted to pass along how much I appreciate Jen Hardyman, our cleaning gal. She has been so good about leaving me notes and had even provided her phone

From: Theresa Pagel, BSN, RN, Administrator, Community Cancer Center, UnityPoint Health, Waterloo, IA To: Kay Volz, Market Manager, Cedar Rapids District I want you to know that the person who cleans at the Cancer Center, Sarah Lux, is so good at her job. Just this week my Kleenex box was low, I was going to replace