Customer Service – FBG Service Corporation

Unity Point Occupational Health

FBG Cleaning Specialist Angela Gonzales cleans this Unity Point facility in Cedar Falls, IA. They have not had one closed day of service during the pandemic. The UP staff gave this nice note of appreciation along with a gift card for her dedication and hard work. Thank you, Angela, for taking such great care of

November 16, 2020 by Rose Landaverde in Customer Service, Employee Recognition

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Words of Appreciation

“Our teams are pulling in the same direction! I really appreciate your team! I’m trying to keep a side record for special mentions when this subsides. Thank you, FBG Team!” Matt Corkery, Facilities, Alliant Energy, Cedar Rapids, IA “Our Day Porter, Trent McVey, at the Alliant Energy Headquarters, has been awesome! He was visible and

October 25, 2020 by Rose Landaverde in Company News, Customer News, Customer Service, Ethics

customer service, ethics

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Derecho Forms in Nebraska and Storms Iowa

When the Derecho, an inland hurricane with winds over 100 mph hit Cedar Rapids, Iowa in August, it left massive destruction in its wake including tangled power lines in the streets. The city was without power for days, leaving our utility customer, Alliant Energy, with a big job to do. And it was our job

October 19, 2020 by Rose Landaverde in Cedar Rapids District, Company News, Customer Service, Ethics

Emergency Cleanup

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Mailbag Monday — Week of October 19th, 2020

From: Greg Swaney, Sr., Deliver Facilities Leader, Johnson & Johnson, Colorado Springs, CO To: Judith Gonzalez-Diaz, Tanner Kilpatrick, Antionio Zapanta and Jerome Myrick, Colorado District Thank you to for your immediate reaction to our emergency cleaning request. Within 24 minutes of request, the Site Supervisor and Day Porters met with our Facilities Leader to get the initial

October 19, 2020 by Rose Landaverde in Customer Service, Mailbag Monday

Mailbag Monday

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Mailbag Monday — Week of September 14th, 2020

From: Jacob Farrell, Manager, Building Services & Operations, Omaha Public Power District, Omaha, NE To: Andy Petersen, FBG VP Strategic Accounts Thanks for the flexibility as we work to provide a safe environment for our employees. I am very pleased with the FBG teams and how they are handling the workload and the stress of

September 13, 2020 by Rose Landaverde in Customer Service, Mailbag Monday

Mailbag Monday