Service management today involves much more than mops, brooms and recycling bins. In addition to utilizing the latest advances in green-cleaning techniques and training, FBG’s fin-tuned service process incorporates a variety of technology at all levels. From hand-held devices to interactive database software, FBG has adopted tools needed to effectively schedule, monitor and manage our nationwide operations.

Chemicals & Equipment
FBG was one of the first service companies in the Midwest to adopt Green Cleaning chemicals and methodology. Using GS-37 products provided by partner JohnsonDiversey, our chemicals are pH neutral, readily biodegradable, contain no VOC’s and deliver superior cleaning without hazardous fumes or environmental affects. FBG teams utilize microfiber cloths and mops for advanced performance and high-filtration vacuums to reduce airborne allergens and raise indoor air quality. FBG also uses chlorine-free Green seal® consumable products wherever possible that meet or exceed EPA requirements for post-consumer waste.

Inspections
On-location performance goes beyond cleaning. TangoPoint inspection technology is an interactive PDA system that gives our field managers the power to generate, transmit and fulfill inspections via the Internet from any location. This allows us to manage quality and efficiency proactively and ensures that any issues that arise are solved on the spot.

Information Management
MyPortfolio is a complete information-management tool for our customers. The proprietary system incorporates call center data, accounting information and business operations into a single source for clear and accurate reporting under strict ISO standards. Using the secure web-based interface, FBG customers can input work requests, view service & vendor workflow data and monitor billing activity at a glance. MyPortfolio also allows for multiple organization and viewing options. By querying the database, managers can create site and service cost spreadsheets, compile trend results by site or by service and host of other useful reports from data up to 13 months prior. The system features an Electronic Data Interchange to simplify and speed invoicing and payment and can be customized by FBG’s experts to meet specialized needs. MyPortfolio gives our customers instant access to information and the power to analyze service requests and operational trends at any time, from virtually anywhere.

Customer Support
From scheduling to evaluation, FBG’s 24/7 Customer Support Center is state-of-the-art. Leveraging our vast network of trusted providers, FBG’s experts provide 24/7 vendor dispatching, full operational support and even performance verification. We cross-train our dispatch teams to assure professional, knowledgeable service. Once each requested task has been completed, the information is integrated into MyPortfolio, FBG’s customer database for use in daily, weekly and monthly metric reports to help FBG analysts evaluate overall performance standards. Our quality system includes formal reports, facility status, vendor management & work logs, service delivery and job performance.