Facility and purchasing managers today are looking for more than a service provider. In turning more outcome based programs, the need for a true service partner is clear—an experienced, professional company with a solid history of performance—someone who will learn their business to provide better service, make suggestions for improvements and help them do business faster, better and cheaper. FBG is that partner.

Needs Analysis
This includes reviewing specifications and identifying any needs or requirements that may be unstated, ensuring all needs are continuously met.

Job Planning
This phase includes ordering equipment, writing job schedules, scheduling periodic work, etc. You can rest assured that our detailed planning will result in a smooth transition and consistent, excellent service.

Advanced Training
Our training programs ensure that our cleaners and managers provide flawless service.

Performance Monitoring
By analyzing suppliers’ compliance CSC data and customer-satisfaction metrics, FBG is able to measure each program’s overall performance and efficiency.

Continuous Improvement
This isn’t a catchphrase—it’s an ISO requirement. Measured by our auditor, FBG is scrutinized on the ability to create opportunities for delivering improvements in cost, performance and quality to our customers.

Planning your job begins with making sure we understand what you value most from your janitorial company. We also want to understand the outcomes that you expect from the specifications. We calculate the number of daily, weekly, monthly and annual hours needed to clean your building. Specialists then do a complete workflow analysis of your building to determine the most efficient schedules, including a computerized analysis of staffing needs.