Have a stake in your future.

We’re looking for team players with positive, can-do attitudes.
Sound like you?
Apply below or click on a specific district office location for the open positions in that area.

 

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ROCKY MTN-WEST NE >
DES MOINES >
OMAHA >
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CEDAR RAPIDS >
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At FBG, you’ll not only enjoy a rewarding career, you’ll have the opportunity to have a stake in the company. From excellent training and growth opportunities to exciting employee-shared ownership and reward programs, you’ll appreciate the supportive environment.

NEW Customer Service Representative

Function

  • Provide a contact for work order information to be conveyed and recorded in a central database. Also provide support for internal and external customers.
  • Data entry of accounts payable invoices
  • Maintain vendor master contract files
  • Provide accurate and timely information to account management

Education

High school diploma required. 2 years customer service required, some experience with accounts payable preferred.

Experience

Data entry experience required, Skilled to an intermediate level of Microsoft Excel and Outlook required. Possess excellent verbal and communication skills. Function effectively in a fast-paced, multi-task work environment involving flexible work schedules. Attention to detail a must.

Skills

  • Intermediate capabilities in Microsoft Excel (data entry and manipulation).
  • Experienced in Microsoft Outlook.
  • Excellent verbal and written communication skills.
  • Attention to detail
  • Ability to manage multiple tasks.

Scope

  • Admin
  • Securing proper documentation for billing, i.e. purchase orders, work orders,
  • Creating Process purchase orders
  • Supplier Insurance Certificate Management
  • Accounts Payable:
  • Maintain vendor master contract files
  • Interpret invoice terms contained in vendor service agreements
  • Utilize appropriate documentation in processing vendor invoices, i.e. purchase orders, work orders, service agreement pricing schedules, Price Change Orders (PCOs), including addition of applicable sales or service tax
  • Check Cash Requirement and Availability for payment
  • Customer Support Representative:
  • Answer incoming dispatch calls and handle accordingly
  • Accurately process phone calls, web-to-web and inspection transactions into a central dispatch database

Accountabilities

Under the guidance and direction of the Manager, the Customer Support Representative shall:

  • Regulatory: Provide for appropriate handling of internal and external customer complaints, concerns and information in accordance with contractual requirements and generally accepted and regulated communication (phone, e-mail etc.) etiquette.
  • Supervision: None
  • Satisfaction: Assist in maintaining a system of supports to achieve division and company goals of customer satisfaction and continuous quality improvement.
  • Process Owner: Support the on-going internal customer quality system processes. Act as a key link between internal and external customer communication and satisfaction.
  • Policy: Support company policies especially as they involve the quest for customer satisfaction. Provide a key link in understanding customer needs and specific requirements.
  • Other: Complete other duties as assigned by the CSG Manager.

Note

Position descriptions are written to give employees and supervisors information about the position. They are not a contract of any kind. Employees can be reassigned at any time and given other duties within the corporation. It is impossible to list each and every duty in a position description; therefore, employees are expected to follow the instructions of their supervisor whether or not those duties are included in their job description.

Job Type: Full-time

Salary: $12.00 to $14.40 /hour

Apply today!

  • NOTICE: INFORMED CONSENT AND RELEASE OF LIABILITY AND INFORMATION. Please read. Type your NAME AND DATE in the box below to agree to these terms. APPLICANTS MUST EITHER SIGN THIS FORM OR THE FORM BELOW (IN SPANISH) IN ORDER FOR FBG SERVICES TO ACCEPT YOUR APPLICATION. By completing and signing this application, I authorize all persons, schools, companies, government agencies, and law enforcement agencies to release any information concerning my background, criminal history, driving record, and to release these persons or agencies from any liability for any damage whatsoever for issuing this information. I authorize any of the persons or organizations referenced in this application for employment to give FBG Service Corporation (FBG) any and all information concerning my previous employment, education, social security number, or any other information they might have, person or otherwise, with regard to any of the subjects covered by this application and release all such parties from all liability for any damage that may result from furnishing such information to you. I authorize FBG to request and receive such information. As part of the procedure for processing this application, I understand that an investigative report may be made by FBG or through third parties designated by FBG. Information for such reports is obtained through personal interviews with third parties, such as family members, business associates, financial sources, friends, neighbors, or others who might be acquainted with me. Information sought may relate to character, general reputation, or personal characteristics. If such investigation is undertaken, I have a right to obtain a copy of any investigative report furnished to FBG by making a request to FBG or to the agency furnishing the report within a reasonable time from the date of such report. I also understand that the use of illegal drugs is prohibited. If FBG policy or a customer contract requires it; I am willing to submit to drug testing for the purpose of detecting the use of illegal drugs prior to and during employment. In consideration for my employment and my being considered for employment by FBG, I agree to conform to the rules and regulations of FBG and acknowledge that these rules and regulations may be changed, interpreted, withdrawn, or added to by FBG at any time, at FBG’s sole option and without any prior notice to me. I further acknowledge that my employment may be terminated, any offer of employment or my acceptance of an employment offer, if such is to occur, may be withdrawn with or without cause, and with or without prior notice, at any time at the option of FBG or myself. I understand that no representative of FBG has the authority to enter into any agreement for employment for any specified period of time, to ensure any other personal action either prior to commencement of employment or after I have become employed, or to assure any benefits or terms and conditions of employment, or make any agreement contrary to the foregoing. I acknowledge that I have been advised that this application will remain active for no more than sixty (60) days from the date it was made. I CERTIFY that the information contained in this application is correct to the best of my knowledge and understand that falsification or material misrepresentation of this information is grounds for refusal to hire or, if hired, involuntary termination. I UNDERSTAND that any employment offer is conditional until all background checks, drug test, and other applicable test results are received and approved. Notice: This is not a contract for employment. Anyone is free to leave FBG at any time and for any reason. Likewise, FBG is free to terminate any employee at any time and for any reason. FBG does not use employment contracts or guarantee employment for a specific time, location, or for any number of hours per week. FBG can and does assign employees to different accounts at various times for the good of the company. Any representations to the contrary by anyone are disavowed (PLEASE TYPE YOUR NAME AND TODAY'S DATE IN THE BOX BELOW)


  • Completando y firmando ésta aplicación, yó autorizo todas personas, escuelas, compañias, agencias de gobierno, y agencias de policía que pueden verificar la información en ésta aplicación incluyendo (pero no limitado a) historia criminal y registro de manejar y que den cualquier información que piden liberando éstas personas o agencias de cualquier daño en absoluto por el asunto de ésta información. Yó autorizó a cualquier persona u organización referiendose a ésta aplicación que le de toda información que píde referiendose a mi empleo, educación, o cualquier otra información, personal o de lo contrario, y cesión todas gentes de litigio por daños y perjuicios resultando por la información repartida. Yó autorizó FBG pedir y recibir la información. Parte de el proceso de procesar la aplicación, reconozco que un reporte de investigación puede ser hecho por FBG u otra agencía. Información para este reporte puede ser por entrevistas personales de família, negociós, instituciones financiales, amigos, vecinos, u otros conocidos. Información pedida puede ser de mi caracter, reputación, o caracteristicas personales. Si la investigación es hecha, tengo el derecho de pedir una copia de la misma. Nomas tengo que notificar dentro de un periodo razonable despues de hecho a FBG o a la agencia que hizo el reporte. Tambien entiendo que uso de drogas ilegales está prohibido. Sí la póliza de la compañía o el cliente lo requiere, yo doy mi conséjo de tomar una examen de drogas para detectar sí usé drogas antes o durante el trabajo. Considerando de mi empleo o por considerando la posibilidad de empleo, estoy en acuerdo de segir las reglas de FBG y reconozco que FBG puede cambiar, cambiar la interpretación, eliminando, o crear nuevas reglas sin dar ninguna notícia. Reconozco que mi empleo puede terminar y cualquier oferta de empleo o aceptación de oferta de empleo, en cualquier tiempo, es mi opción personal o de FBG. Entiendo que cualquier representante de FBG no tiene autorización de entrar en contrato de empleo por periodo specifico, asegurar acción personal antes o despues de empleo, o entrar en contrato contrario de lo anterior. Reconozco que la aplicacion no es efectiva y activa despues de sesenta (60) días despues de hacer la aplicación. Certifico qué la información en la aplicación es correcta y entiendo que si la informacion o representación de materiales es falso me pueden rechazar el trabajo or terminar el trabajo, si me contrátan. Entiendo que cualquier oferta de empleo es condicional hasta que FBG recibe los resultados del examen de drogas, historia criminal, registro de manejar, y otros examenes apicables al trabajo. NOTICIA: Esto no es un contrato de empleo. Toda persona es libre de dejar FBG en cualquier tiempo y por cualquier razón. Así cómo FBG es libre de terminar cualquier empleado, en cualquier tiempo y por cualquier razón FBG no usa contratos de empleo o garantiza empleo en tiempo específico, lugar o número de horas por semana. FBG puede designar empleados a diferentes lugares en varios tiempo para bien de la Compañia.Representación a lo contrario de alguien no está autorizada. (ESCRIBA SU NOMBRE Y FECHA DE HOY EN LA CAJA DE ABAJO)